Return and Refund Policy

Effective Date: [INSERT DATE] Last Updated: [INSERT DATE]

1. OVERVIEW

At Ben's Real Estate AI Bundle, we stand behind the quality of our digital products and services. We offer a comprehensive refund policy to ensure customer satisfaction while protecting our business interests.

2. 30-DAY MONEY-BACK GUARANTEE

We offer a full refund within 30 days of purchase for customers who are not satisfied with our Services. This guarantee covers:

  • All digital products in the Ben's Real Estate AI Bundle
  • Subscription services (prorated refund)
  • Individual tool purchases
  • Template packages and resources

3. REFUND CONDITIONS

Eligible for Refund:

  • Requests made within 30 days of original purchase
  • Technical issues that prevent proper use of the Services
  • Products that do not match their description
  • Duplicate purchases made in error
  • Subscription cancellations within the guarantee period

Not Eligible for Refund:

  • Requests made after the 30-day period
  • Products that have been extensively used or downloaded beyond reasonable evaluation
  • Violations of our Terms of Service
  • Purchases made with fraudulent payment methods

4. REFUND PROCESS

How to Request a Refund:

  1. Contact our support team at [EMAIL] within 30 days of purchase
  2. Provide your order number and reason for the refund request
  3. Allow our team to investigate and attempt to resolve any issues
  4. If resolution is not possible, we will process your refund

Processing Time:

  • Refund approval: 1-2 business days
  • Processing time: 5-10 business days to original payment method
  • Bank processing: Additional 1-5 business days depending on your financial institution

5. PARTIAL REFUNDS

For subscription services, we may offer partial refunds based on:

  • Unused portion of the subscription period
  • Specific features or tools not accessed
  • Pro-rated adjustments for service downtime

6. NON-REFUNDABLE ITEMS

Certain items may not be eligible for refunds:

  • Custom development or consulting services
  • One-time setup fees
  • Third-party service integrations
  • Promotional or discounted products (unless otherwise stated)

7. REFUND METHOD

Refunds will be processed to the original payment method used for the purchase. If the original payment method is no longer available, we may issue store credit or work with you to find an alternative solution.

8. DISPUTES AND CHARGEBACKS

Before initiating a chargeback with your credit card company, please contact our support team. We are committed to resolving issues directly and avoiding unnecessary fees and complications.

9. CONTACT INFORMATION

For refund requests or questions about this policy:

  • Email: refunds@[DOMAIN]
  • Support Portal: [WEBSITE]/support
  • Phone: [INSERT PHONE]